Privacy Policy  

Effective Date: 25-05-2010

 

TELECOM ITALIA SPARKLE NORTH AMERICA, INC. is committed to your privacy. This Privacy Policy describes the types of information we collect from and about you, either as a visitor to our website, www.PCO4NRI.com (the “Site”) or when you order our services. This Privacy Policy also explains how we may use and disclose such information, as well as your ability to control certain uses of it.

 

INFORMATION COLLECTION

 

Personal Information

In order to process your purchases, provide you with our services, or provide you with information that you request, we, or a third party service provider acting on our behalf (“Service Provider”) collect your personal information including your name, address, phone numbers, e-mail address, and billing and payment information.

 

Non-Personal Information

We, or our Service Provider, may automatically collect certain non-personal information when you visit the Site, including without limitation, your web browser type, operating system, Internet Protocol (“IP”) address, the domain name from which you accessed the Site, and the user name or other information provided by the hard drive of your computer. Please note that the settings of your web browser will determine the amount of information provided by your computer to our website. Please refer to the instructions to your web browser in order to learn more about it security features and what information it may send to external websites. Additionally, we or our Service Provider may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site, and other click-stream or site usage data. Non-personal information, such as IP address, may be combined with personal information for fraud detection and prevention purposes.

 

Cookies

We, or our Service Providers, use cookies to collect the non-personal information described above. Cookies are a technology which you can use to obtain tailored information from a website. A cookie is an element of data that a website sends to your web browser, which may then be stored by your computer on its hard drive. We, or our Service Provider, may use cookies for: (1) Site administration, (2) aiding your activity on our Site, customizing Site content, or delivering targeted advertising, or (3) statistical analysis and research to improve our Site content, products, and services.

 

You can modify the settings of your web browser to notify you when you receive a cookie, providing you with the opportunity to decide whether or not to accept such cookie. Please refer to the instructions to your web browser in order to learn more about it security features and what information it may send to external websites. You are free to decline cookies, but by doing so, or erasing or blocking cookies you may limit the range of features available to you on our Site.


INFORMATION USE

 

We, or our Service Providers, may use the information we collect from and about you for any of the following purposes: visitors to the Site to: (1) process your purchase, provide service, and communicate with customers; (2) develop new products and services; (3) respond to your inquiries; (4) provide you with targeted offers and advertising on the Site; (5) contact you when necessary; (6) review the usage and operations of our Site and services; (7) address problems with the Site, our business or our products and services; (8) protect the security or integrity of the Site and our business; or (9) with your opt-in or opt-out consent, send you promotional materials and information about special offers and discounts that we may offer in the future. We may also use your information as described to you at the point of collection, with your opt-in or opt-out consent.

 

If you elect to obtain our services as described in the Services Agreement, you are required to provide, and we are required to collect and use, your personal information as described in that agreement. We use and disclose your payment card information (credit card or debit card) only to process payments and prevent fraud.

 

We may use non-personal information to develop internal statistical data which are helpful to understand how visitors arrive, use and depart our Site. Further, such statistical data aids us to better administer our Site. We may in the future supply third party websites with the capacity to link to our website and collect non-personal, aggregate information relating to the number of users which link to our website from such third party website.

 

INFORMATION DISCLOSURE

 

We may disclose the information we collect from and about you as follows: (1) with our affiliates, agents, or Service Providers if the disclosure will enable them to perform a business, professional or technical support function for us: (2) as necessary if we believe there has been a violation of the Services Agreement, Site Terms and Conditions, or of our rights or the rights of any third party; (3) to respond to judicial process or to the extent required or permitted by law, in connection with security or law enforcement investigations or cooperating with government authorities; and (4) as described to you at the point of collection, with your opt-in or opt-out consent. In addition, in the event that Telecom Italia Sparkle S.p.A. or substantially all of its assets are acquired, your information may be one of the transferred assets. Your personal information collected on our Site will not be used by us, our Service Providers, or our affiliates, agents or partners, for marketing purposes without your opt-in or opt-out consent. We may share aggregate, non-personal information with third parties.

 

SECURITY

 

The security of your personal information is of utmost concern to us. We have taken certain physical, electronic, contractual, and managerial steps to safeguard the information we collect from and about our customers and Site visitors.

 

Remember to sign out of your Site account and close your web browser when you have finished your session on our Site in order to ensure that other parties cannot access your account or personal information.

 

LINKS TO OTHER WEBSITES

 

Our Site may contain links to third party websites which may have privacy policies and practices that differ from our own. We are not responsible for the privacy policies or practices of such third party websites, even if you have accessed using hyperlinks provided on our website. You should check the privacy policy of each third party website you visit.

 

MINORS

 

We do not sell services to be purchased by children. If you are under the age of 18 years old, you may use our Site only when accompanied by, and under the supervision of, a parent or legal guardian. Additionally, we do not direct the Site to, nor do we knowingly collect any personal information from, children under the age of 13 years old.

 

CONTACT US

 

If you have any questions regarding this Privacy Policy, please e-mail us at customercare@PCO4NRI.com or call us toll-free at 1-800-815-9645.

 

In the event you wish to review, change or delete any of the personal information you have supplied to us while visiting our Site, please contact our customer service at customercare@PCO4NRI.com.

 

REVISIONS TO THIS POLICY

 

We reserve the right to amend this Privacy Policy at any time in the future. If we determine in the future to make any material changes in the way we use your personal information as set forth in this Privacy Policy, we will notify you by posting an announcement on our Site.